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Release of Liability Disclosure
Lawn Care Disclaimers
Earth Cuts, LLC (EC) uses safety deflector shields on our mowers to minimize the possibility of any debris from damaging you or your property. EC also does their best to check for debris and other objects that may cause or get damaged before each service. However, EC is not responsible financially or otherwise for any repairs or damage (personnel or property) for items (man-made or natural) that we were not aware of, including items that were not removed beforehand by the customer.
The customer agrees it is their responsibility to ensure that the service area is cleared of debris or other objects prior to EC rendering services. These items may include, but not be limited to; any object(s) partially or completely exposed such as; hoses, toys, ornaments, decorations, irrigation systems, invisible dog fences, pipes, metal, rocks and/or sticks. This also includes but not limited to unmarked or shallow wires, pipes, or cables such as internet providers, utility companies, telephone, irrigation systems, landscaping lighting systems, regardless if provided by a secondary source or not.
Turf that is planted or grown too close / touching any object such as a mailbox, fence post, siding or any other structure, may be accidentally damaged when trimming or cutting. It is the customer’s responsibility to ensure all turf is at least 6” back from the area that it’s touching, or adding a layer of protection to the surface area of the object. In EC’s sole determination we may avoid trimming those areas described to avoid possible damage. If so, the customer agrees that EC may leave those areas uncut and must claim that the services have been completed. Furthermore, Earth Cuts is not responsible for turf damage caused by our equipment due to the lawn being too wet at the time of service. If the customer feels the lawn is too wet to cut, they have the right to request a cancellation of services 24 hours prior to service and/or to request rescheduling.
If the client did not add on the pet waste removal service, it is the client's responsibility to remove pet waste before EC's arrival time. EC reserves the right to cancel service if the lawn technician determines there is too much pet waste on the property.
Clients must ensure that if their grass is overgrown that they select the correct overgrowth height at the time of booking. Grass taller than 6" will result in an additional fee. Grass between 7"- 10" high will result in an additional $10 fee. Grass between 11"- 16" high will result in an additional $20 fee . Grass between 17" - 24" high will result in an additional $30 fee . Grass taller than 2 feet will have to be quoted for the cost. Clients who have overgrowth and book weekly services may be subject to these overgrowth rate at the first cut. Clients with monthly cut service will be subject to overgrowth rates at each cut.
Snow/Ice Removal Disclaimer
Earth Cuts will exercise reasonable care to avoid damage to pavement, curbs, trees, and shrubs. However, the contractor is not responsible for any damage to landscaping caused by the piling of snow or, any damage to items that are snow-covered and not visible. The client understands that the service may not clear the area 100% and that slippery conditions may continue to prevail even after the service has occurred. The client understands that the Earth Cuts assumes no liability for this naturally occurring condition. Furthermore, the client understands that snow shoveling, by its very nature, involves pushing a plastic blade over the surface of the pavement/sidewalk/walkway. If your pavement/sidewalk/walkway area is defective, deteriorated, weakened, frost heaved, or, was installed improperly; the results of this previous damage are more likely to appear after the service is completed. Earth Cuts is not responsible for any damages for these reasons. Any items/vehicles left in the work area are at risk of being damaged during the service. We try our very best to perform the service with the utmost care, but having a clear work space is the only way to guarantee no damages occur. Earth Cuts is not responsible for damages if the item/vehicle is in the work area during the service.
We strive to bring satisfaction to our client's by providing clean jobs, practicing safety measures, and offering flexibility to our scheduling. Another way we strive to ensure satisfaction is by providing an easy cancellation process. Please see below for our cancellation and refund policies
Cancellation of One-Time Services
Cancelling of services (The Buzz Cut, The Shape Up, The Butch, The Edge Up, and The Flattop) must be cancelled twenty-four hours prior to service being completed. Cancellations made the day of service can be rescheduled if the cancellation request is received at least four hours before EC's scheduled arrival time. Any cancellations made within three hours of EC's arrival time will result in a refund minus a $15 fee for incurred cost of reserving client's spot and securing material for the upcoming job. Cancellations can be made via email, phone call, or text messaging.
Cancellation of Weekly or Monthly Services
Clients have the right to cancel and request a refund up to 24 hours before the first cut is scheduled. If a client wishes to terminate weekly or monthly services mid way through, a partial refund could be received on a case by case basis.
Cancellation of Punch cards
For the client's benefit, punch cards are offered at a discounted rate and can be used within 1 year from the purchase date. In order to keep offering this great deal to the community, punch cards are not refundable. However, in the event that a client needs to reschedule a reserved spot for the punch card service, they can do so up to 4 hours before EC's arrival time. Any cancellations made within three hours of EC's scheduled arrival time will result in the usage of one of the client's available credits.
Refund Policy
Refunds are available for any service cancelled at least 24 hours before the scheduled appointment. Partial refunds will be given for late cancellations. Clients could be subject to a cancellation of services by EC and receive a $15 refund if they fail to book with the correct lawn size, fail to add on overgrowth if present, select the wrong snow depth, and fail to add on pet waste removal if pet feces is heavily present on lawn.
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